SSA RAID Cluster Adapter Service Request Numbers - (USER Guide

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

SSA RAID Cluster Adapter Service Request Numbers - (USER Guide - SRNs)

SSA RAID Cluster Adapter Service Request Numbers

'Array Problems' describes how errors are reported and logged for the adapter and the disk drives attached to it. These reports and logs contain service request numbers (SRNs) which lead to detailed descriptions of the problems.

The following table lists the SRNs that apply to the adapter card, with descriptions of each problem and what you should do to solve the problem. The SSA RAID Cluster Adapter: Hardware Maintenance Manual Supplement provides more details of these SRNs, this information is primarily for service representatives.

Other SRNs refer to the disk drives that are attached to the adapter and to the unit in which those disk drives are installed. For details of those SRNs, refer to the Installation and User's Guide or the Hardware Maintenance Manual Supplement for that unit.

PAA ||| |++----- SSA address +------- Adapter port number

SRN Description Action 2OPAA An open SSA link has been detected Call for service 21PAA to 29PAA An SSA 'Threshold exceeded' link error has been detected. Call for service 2A002 Async code 02 has been received Probably, a software error has occurred. Call for service 2A003 Async code 03 has been received Probably, a software error has occurred. Call for service 2A004 Async code 04 has been received Probably, a software error has occurred. Call for service 2FFFF Async code that is not valid has been received error has occurred. Call for service 40000 The SSA adapter card has failed Exchange the adapter for a new one or call for service. 40004 A 4 MB DRAM module in adapter card slot 0 has failed. Call for service or exchange the DRAM for a new one. 40008 A 8 MB DRAM module in adapter card slot 0 has failed. Call for service or exchange the DRAM for a new one. 40016 A 16 MB DRAM module in adapter card slot 0 has failed. Call for service or exchange the DRAM for a new one. 40032 A 32 MB DRAM module in adapter card slot 0 has failed. Call for service or exchange the DRAM for a new one. 40064 A 64 MB DRAM module in adapter card slot 0 has failed. Call for service or exchange the DRAM for a new one. 40128 A 128 MB DRAM module in adapter card slot 0 has failed. Call for service or exchange the DRAM for a new one. 41004 A 4 MB DRAM module in adapter card slot 1 has failed. Call for service or exchange the DRAM for a new one. 41008 A 8 MB DRAM module in adapter card slot 1 has failed. Call for service or exchange the DRAM for a new one. 41016 A 16 MB DRAM module in adapter card slot 1 has failed. Call for service or exchange the DRAM for a new one. 41032 A 32 MB DRAM module in adapter card slot 1 has failed. Call for service or exchange the DRAM for a new one. 41064 A 64 MB DRAM module in adapter card slot 1 has failed. Call for service or exchange the DRAM for a new one. 41128 A 128 MB DRAM module in adapter card slot 1 has failed. Call for service or exchange the DRAM for a new one. 42000 The SSA adapter has detected that both DRAM modules are failing. Call for service or: 1. Check whether both DRAM modules are correctly installed on the adapter card. Make any necessary corrections. 2. If this problem has occurred immediately after an upgrade to the adapter card, check whether the correct type of DRAM modules have been installed. Make any necessary corrections. 3. If the problem remains, exchange the adapter card for a new one. Do not exchange any DRAM modules yet. 4. Install the DRAM modules from the original adapter card onto the new adapter card, then install the new adapter card. 5. If the problem remains, exchange the DRAM modules for new modules. 6. Install the new DRAM modules onto the original adapter card. Reinstall the original adapter card. 42500 Write cache card on the SSA adapter card (100%) The SSA adapter has detected a failure in the write cache. Exchange the FRU for a new FRU. 43PAA An SSA device is preventing the completion of the loop configuration. Call for service 45PAA The SSA adapter has detected an open SSA loop. Check that all the SSA cables are connected correctly. If the problem remains, call for service. 47000 An attempt has been made to store in the SSA adapter the details of more than 32 RAID arrays. Call for service 47500 Part of the RAID array data might have been lost. Call for service 48000 The SSA adapter has detected a loop configuration that is not valid. Go to 'SSA Loop Configurations that Are Not valid' or call for service 49000 A RAID array is in the Degraded state because a disk drive is not available to the array, and a write command has been sent to that array. A disk drive might not be available for one of the following reasons: ° The disk drive has failed. ° The disk drive has been removed from the subsystem. ° An SSA link has failed. ° A power failure has occurred. Call for service 49100 A RAID array is in the Exposed state because a disk drive is not available to the array. A disk drive can become not available for several reasons: ° The disk drive has failed. ° The disk drive has been removed from the subsystem. ° An SSA link has failed. ° A power failure has occurred. Call for service 49500 No hot-spare disk drives are available for a RAID array that is configured for hot-spare disk drives. Call for service 4C000 Unsupported configuration because there are disks that do not have failover protection. Go to 'SSA Loop Configurations that Are Not valid' or call for service 4C200 Corresponding adapters are not wired together Go to 'SSA Loop Configurations that Are Not Valid' or call for service 4C400 One host must be configured as A and the other as B. Go to 'SSA Loop Configurations that Are Not valid' or call for service 4C600 Failover has occurred: this adapter is now controlling the arrays. Run the Disk Service Aids, and check the SSA configuration for correct connections and for correct SSA adapter operation. (See 'Viewing the Physical Configuration') 4C800 One component of RAID-1 present and owning adapter serial number does not match that of this adapter. Do one of the following: ° Install the other member of the array onto this SSA adapter ° Remove the array member from this adapter ° If you want to continue to use the one member on this SSA loop, go to 'Changing Array Attributes' and set the Split Resolution field to the member number of the array member that you want to use. 4E000 Data scrubbing has reconstructed a data block and reassigned it. If this SRN occurs three or more times in 24 hours, exchange the adapter for a new one or call for service. 4F000 The SSA adapter has detected duplicate disk attachment numbers. The disk drive that has the duplicate attachment number has been designated as a new resource. Reattach the disk drive in the required position, (see 'Attaching Resources'). 4F100 Both members of a RAID-1 array are indicating that they have been updated while the other member was not available. The array name is reported. (A corresponding SRN 4F101 is also logged.) If you want to continue to use this array, you must specify one of the members as the member that contains good data, and update the data on the other member to match it. To do this, go to 'Changing Array Attributes' and set the Split Resolution field to the member number of the array member that you want to use. 4F101 Both members of a RAID-1 array are indicating that they have been updated while the other member was not available. The UID/array name of the member that was not available is reported. (A corresponding 5RN 4F1 00 is also logged.) If you want to continue to use this array, you must specify one of the members as the member that contains good data, and update the data on the other member to match it. To do this, go to 'Changing Array Attributes' and set the Split Resolution field to the member number of the array member that you want to use. 4F200 A member of a RAID-1 array has been rejected (array name reported). None 4F201 A member of a RAID-1 array has been rejected (member serial number reported). None 50000 The SSA adapter failed to respond to the device driver. Exchange the adapter card for a new one or call for service 50001 A data parity error has occurred. Exchange the adapter card for a new one or call for service 50002 An SSA adapter DMA error has occured. Exchange the adapter card for a new one or call for service 50004 An adapter error has been detected. Exchange the adapter card for a new one or call for service 50005 A software error has occurred. Call for service 50006 An adapter error has been detected. Exchange the adapter card for a new one or call for service 50007 An adapter error has been detected. Exchange the adapter card for a new one or call for service 50008 Unable to read or write the PCI registers. Exchange the adapter card for a new one or call for service 50010 An SSA adapter or device drive protocol error has occurred. Call for service 50012 The SSA adapter microcode has hung. Call for service D4000 The diagnostics cannot configure the SSA adapter. Exchange the adapter card for a new one or call for service D4100 The diagnostics cannot open the SSA adapter. Exchange the adapter card for a new one or call for service D4300 The diagnostics have detected an SSA adapter POST failure. Exchange the adapter card for a new one or call for service DFFFF A command or parameter that has been sent or received is not valid. This problem is caused either by the SSA adapter, or by an error in the microcode. Call for service

SRN	Description	Action
2OPAA	An open SSA link has been detected	Call for service
21PAA to 29PAA	An SSA 'Threshold exceeded' link error has been detected.	Call for service
2A002	Async code 02 has been received Probably, a software error has occurred.	Call for service
2A003	Async code 03 has been received Probably, a software error has occurred.	Call for service
2A004	Async code 04 has been received Probably, a software error has occurred.	Call for service
2FFFF	Async code that is not valid has been received error has occurred.	Call for service
40000	The SSA adapter card has failed	Exchange the adapter for a new one or call for service.
40004	A 4 MB DRAM module in adapter card slot 0 has failed.	Call for service or exchange the DRAM for a new one.
40008	A 8 MB DRAM module in adapter card slot 0 has failed.	Call for service or exchange the DRAM for a new one.
40016	A 16 MB DRAM module in adapter card slot 0 has failed.	Call for service or exchange the DRAM for a new one.
40032	A 32 MB DRAM module in adapter card slot 0 has failed.	Call for service or exchange the DRAM for a new one.
40064	A 64 MB DRAM module in adapter card slot 0 has failed.	Call for service or exchange the DRAM for a new one.
40128	A 128 MB DRAM module in adapter card slot 0 has failed.	Call for service or exchange the DRAM for a new one.
41004	A 4 MB DRAM module in adapter card slot 1 has failed.	Call for service or exchange the DRAM for a new one.
41008	A 8 MB DRAM module in adapter card slot 1 has failed.	Call for service or exchange the DRAM for a new one.
41016	A 16 MB DRAM module in adapter card slot 1 has failed.	Call for service or exchange the DRAM for a new one.
41032	A 32 MB DRAM module in adapter card slot 1 has failed.	Call for service or exchange the DRAM for a new one.
41064	A 64 MB DRAM module in adapter card slot 1 has failed.	Call for service or exchange the DRAM for a new one.
41128	A 128 MB DRAM module in adapter card slot 1 has failed.	Call for service or exchange the DRAM for a new one.
42000	The SSA adapter has detected that both DRAM modules are failing.	Call for service or: 1. Check whether both DRAM modules are correctly installed on the adapter card. Make any necessary corrections. 2. If this problem has occurred immediately after an upgrade to the adapter card, check whether the correct type of DRAM modules have been installed. Make any necessary corrections. 3. If the problem remains, exchange the adapter card for a new one. Do not exchange any DRAM modules yet. 4. Install the DRAM modules from the original adapter card onto the new adapter card, then install the new adapter card. 5. If the problem remains, exchange the DRAM modules for new modules. 6. Install the new DRAM modules onto the original adapter card. Reinstall the original adapter card.
42500	Write cache card on the SSA adapter card (100%)	The SSA adapter has detected a failure in the write cache. Exchange the FRU for a new FRU.
43PAA	An SSA device is preventing the completion of the loop configuration.	Call for service
45PAA	The SSA adapter has detected an open SSA loop.	Check that all the SSA cables are connected correctly. If the problem remains, call for service.
47000	An attempt has been made to store in the SSA adapter the details of more than 32 RAID arrays.	Call for service
47500	Part of the RAID array data might have been lost.	Call for service
48000	The SSA adapter has detected a loop configuration that is not valid.	Go to 'SSA Loop Configurations that Are Not valid' or call for service
49000	A RAID array is in the Degraded state because a disk drive is not available to the array, and a write command has been sent to that array. A disk drive might not be available for one of the following reasons: ° The disk drive has failed. ° The disk drive has been removed from the subsystem. ° An SSA link has failed. ° A power failure has occurred.	Call for service
49100	A RAID array is in the Exposed state because a disk drive is not available to the array. A disk drive can become not available for several reasons: ° The disk drive has failed. ° The disk drive has been removed from the subsystem. ° An SSA link has failed. ° A power failure has occurred.	Call for service
49500	No hot-spare disk drives are available for a RAID array that is configured for hot-spare disk drives.	Call for service
4C000	Unsupported configuration because there are disks that do not have failover protection.	Go to 'SSA Loop Configurations that Are Not valid' or call for service
4C200	Corresponding adapters are not wired together	Go to 'SSA Loop Configurations that Are Not Valid' or call for service
4C400	One host must be configured as A and the other as B.	Go to 'SSA Loop Configurations that Are Not valid' or call for service
4C600	Failover has occurred: this adapter is now controlling the arrays.	Run the Disk Service Aids, and check the SSA configuration for correct connections and for correct SSA adapter operation. (See 'Viewing the Physical Configuration')
4C800	One component of RAID-1 present and owning adapter serial number does not match that of this adapter.	Do one of the following: ° Install the other member of the array onto this SSA adapter ° Remove the array member from this adapter ° If you want to continue to use the one member on this SSA loop, go to 'Changing Array Attributes' and set the Split Resolution field to the member number of the array member that you want to use.
4E000	Data scrubbing has reconstructed a data block and reassigned it.	If this SRN occurs three or more times in 24 hours, exchange the adapter for a new one or call for service.
4F000	The SSA adapter has detected duplicate disk attachment numbers.	The disk drive that has the duplicate attachment number has been designated as a new resource. Reattach the disk drive in the required position, (see 'Attaching Resources').
4F100	Both members of a RAID-1 array are indicating that they have been updated while the other member was not available. The array name is reported. (A corresponding SRN 4F101 is also logged.)	If you want to continue to use this array, you must specify one of the members as the member that contains good data, and update the data on the other member to match it. To do this, go to 'Changing Array Attributes' and set the Split Resolution field to the member number of the array member that you want to use.
4F101	Both members of a RAID-1 array are indicating that they have been updated while the other member was not available. The UID/array name of the member that was not available is reported. (A corresponding 5RN 4F1 00 is also logged.)	If you want to continue to use this array, you must specify one of the members as the member that contains good data, and update the data on the other member to match it. To do this, go to 'Changing Array Attributes' and set the Split Resolution field to the member number of the array member that you want to use.
4F200	A member of a RAID-1 array has been rejected (array name reported).	None
4F201	A member of a RAID-1 array has been rejected (member serial number reported).	None
50000	The SSA adapter failed to respond to the device driver.	Exchange the adapter card for a new one or call for service
50001	A data parity error has occurred.	Exchange the adapter card for a new one or call for service
50002	An SSA adapter DMA error has occured.	Exchange the adapter card for a new one or call for service
50004	An adapter error has been detected.	Exchange the adapter card for a new one or call for service
50005	A software error has occurred.	Call for service
50006	An adapter error has been detected.	Exchange the adapter card for a new one or call for service
50007	An adapter error has been detected.	Exchange the adapter card for a new one or call for service
50008	Unable to read or write the PCI registers.	Exchange the adapter card for a new one or call for service
50010	An SSA adapter or device drive protocol error has occurred.	Call for service
50012	The SSA adapter microcode has hung.	Call for service
D4000	The diagnostics cannot configure the SSA adapter.	Exchange the adapter card for a new one or call for service
D4100	The diagnostics cannot open the SSA adapter.	Exchange the adapter card for a new one or call for service
D4300	The diagnostics have detected an SSA adapter POST failure.	Exchange the adapter card for a new one or call for service
DFFFF	A command or parameter that has been sent or received is not valid. This problem is caused either by the SSA adapter, or by an error in the microcode.	Call for service

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