NETFINITY 3500: System HANGs/No VIDEO after 333MHZ Upgrade

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

NETFINITY 3500: System HANGs/No VIDEO after 333MHZ Upgrade

Subject: NETFINITY 3500: SYSTEM HANGS/NO VIDEO AFTER 333MHZ UPGRADE
New Netfinity server RETAIN TIP:

Record number: H012700 Device: D/T8644 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O98/04/29 Date last altered: A98/05/08 Owning B.U.: USA

See also ECA019

Abstract: NETFINITY 3500: SYSTEM HANGS/NO VIDEO AFTER 333MHZ UPGRADE

SYMPTOM:

The System hangs with no video displayed after a warm or cold boot.

PROBLEM ISOLATION AIDS:

All of the following must be true for this TIP to apply:

The System is a Netfinity 3500 Type 8644 model 10U, 20U, 21U, 29U, 10X, 20X, 21X, configured with
a System Planar FRU P/N 93H7269 (FRU p/n is located at the bottom right corner of the Planar).
The System is configured with one or two 333MHz Processors.
The above described Symptoms occurred after installing one or two 333MHz Processor Upgrade Option P/N 01K8025.

NOTE: If the System is configured with one 333MHz Proccessor, the Processor Bus terminator card must be in the second Processor Slot. If the System is configured with two Processors, both Processors must be the same speed (MHz).

FIX:

Contact the IBM PSGHC (Personal Systems Group Help Center) at 1-800-772-2227 for assistance.

Workaround:

Re-install the 233MHz or 266MHz Processor(s) to recover System functions.

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