General Checkout (2625)

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

General Checkout (2625)

General Checkout

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

Obtain the failing symptoms in as much detail as possible. Pay close attention to the error messages on the screen.
Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation.
To run the diagnostics, refer to How to Run Diagnostics

Use the following table to locate the description that best matches the symptom, then go to the page indicated.

Symptom Go to AC Adapter Checking the AC Adapter Audio Card Audio Card Checkout Battery Pack Checking the Battery Pack Configuration is not the same as the installed devices. How to Run Diagnostics Diskette Drive Diskette Drive Checkout Keyboard/Auxiliary Device (Mouse/Pointing Device) Keyboard/Aux. Input Device Checkout Memory related problems Memory Checkout Operational Charging Checking Operational Charging Other symptoms. (Such as LCD problems.) Symptom-to-FRU Index, and then use Other Symptoms tables. Port Replicator Port Replicator Power Overload POST does not complete. No beeps/error code are indicated. Symptom-to-FRU Index, and then use the No Beep Symptoms table. POST beeps, but no error codes are displayed. Symptom-to-FRU Index, and then use the Beep Symptoms table. POST detected an error and displayed numeric error codes. Symptom-to-FRU Index, and then use the Error Message table. Power failure. (The power indicator does not go on or stay on.) (The power indicator does not go on or stay on.) Power Systems Checkout Symptoms cannot be recreated. (Intermittent problems.) Use the customer reported symptoms and go to Symptom-to-FRU Index TrackPoint III will not work TrackPoint III Checkout

Symptom	Go to
AC Adapter	Checking the AC Adapter
Audio Card	Audio Card Checkout
Battery Pack	Checking the Battery Pack
Configuration is not the same as the installed devices.	How to Run Diagnostics
Diskette Drive	Diskette Drive Checkout
Keyboard/Auxiliary Device (Mouse/Pointing Device)	Keyboard/Aux. Input Device Checkout
Memory related problems	Memory Checkout
Operational Charging	Checking Operational Charging
Other symptoms. (Such as LCD problems.)	Symptom-to-FRU Index, and then use Other Symptoms tables.
Port Replicator	Port Replicator Power Overload
POST does not complete. No beeps/error code are indicated.	Symptom-to-FRU Index, and then use the No Beep Symptoms table.
POST beeps, but no error codes are displayed.	Symptom-to-FRU Index, and then use the Beep Symptoms table.
POST detected an error and displayed numeric error codes.	Symptom-to-FRU Index, and then use the Error Message table.
Power failure. (The power indicator does not go on or stay on.) (The power indicator does not go on or stay on.)	Power Systems Checkout
Symptoms cannot be recreated. (Intermittent problems.)	Use the customer reported symptoms and go to Symptom-to-FRU Index
TrackPoint III will not work	TrackPoint III Checkout

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