IPSSEND UNDER NT 4.0 CAN CAUSE BLUE SCREEN, HANG OR REBOOT

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

IPSSEND UNDER NT 4.0 CAN CAUSE BLUE SCREEN, HANG OR REBOOT

Subject: IPSSEND UNDER NT 4.0 CAN CAUSE BLUE SCREEN, HANG OR REBOOT
New Netfinity server RETAIN Tip:

Record number: H166988 Device: D/T8640 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O99/07/27 Date last altered: A99/07/28 Owning B.U.: USA

Abstract: IPSSEND UNDER NT 4.0 CAN CAUSE BLUE SCREEN, HANG OR REBOOT

SYMPTOM:

Using the IPSSEND command "IPSSEND GETEVENT <adapter number> SOFT" under Windows NT 4.0 can cause the system to blue screen with the following message, "IRQL not less than or equal to", hang or reboot.

PROBLEM ISOLATION AIDS:

The system is any IBM system certified to run any ServeRAID Adapter.
The system is configured with a supported ServeRAID Adapter.
The ServeRAID BIOS and Utilities are below level 3.50
The system is configured with Windows NT version 4.0 at any patch level.

FIX:

Download and Apply the following updates:

PC ServeRAID BIOS and Firmware Diskette, version 3.50
IBM ServeRAID Device Drivers, version 3.50
IBM ServeRAID Administration and Monitoring Program Diskette, version 3.50
IBM ServeRAID Cluster Solution for Windows NT Diskette, version 3.50
IBM ServeRAID Command Line Program Diskette, version 3.50
ServeRAID Manager Windows Diskette, version 3.50
ServeRAID Option CD, version 3.50

You can download the referenced files from the following URL:

http://www.pc.ibm.com/searchfiles.html

TRADEMARKS:

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

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