IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

ECA031: NETFINITY 10/100 FAULT TOLERANT ADAPTER FAILS RESET

    Record number:       H166484
    Device:              D/T8680         Service code:      33
    ECA number:          ECA031          Parts source:      0988
    EC number:           ECE49382C       Publish flag:      R
    Mandatory:           N               Hit count:         UHC00000
    Automatic shipment:  N               Success count:     USC0000
    Availability date:   99/05           Publication code:  PC50
    Plant of control:    23              Date created:      O99/05/12
    Tip key:                             Date last altered: A99/05/12
                                         Owning B.U.:       USA


Abstract: ECA031: NETFINITY 10/100 FAULT TOLERANT ADAPTER FAILS RESET

PURPOSE:

The purpose of this ECA is to correct a hardware reset problem that can potentially affect a number of customers worldwide with a Netfinity 10/100 Fault Tolerant Adapter.

This is NOT a mandatory ECA.
This ECA is scheduled to be withdrawn May 31, 2000.

To order this ECA, contact your IBM Branch Office, Central Response Office or Designated Country ECA Coordinator.

  FEATURES:
  Type,                  Machines Affected
  Model,   With          and/or Feature/Device     B/M to be    Service  System
  Stage    B/M           Description               Installed    Hours    Hours
  00000    B/M0000000    NETFINITY 10/100          B/M31L4196   02.0     01.3
                         FAULT TOLERANT ADAPTER

PHYSICAL CHECK:

•  The system is any of the following IBM servers:

       a Netfinity 7000-M10 server, Type 8680, any Model.
       a Netfinity 7000 server, Type 8651, any Model.
       a Netfinity 5500-M20 server, Type 8662, any Model.
       a Netfinity 5500-M10 server, Type 8661, any Model.
       a Netfinity 5500 server, Type 8660, any Model.
       a Netfinity 5000 server, Type 8659, any Model.
       a PC Server 330, Type 8640, any Model.
       a PC Server 325, Type 8639, any Model.

•  The system is configured with a Netfinity 10/100 Fault Tolerant Adapter, FRU P/N 25L4837.
•  Systems hangs or is unable to load driver after soft reset.

PREREQUISITES: NONE

COMPANION: NONE

CONCURRENT: NONE

DETAIL:

Replace failing card FRU P/N 25L4837 with reworked card FRU P/N 31L4180 (received in B/M P/N 31L4196).

Due to a problem on the adapter, a system soft reset may not leave the adapter in a stable/known state.

NOTES:

This ECA is "AS REQUIRED".
This ECA is scheduled to be withdrawn May 31, 2000.

Parts in "Features" Section, under "B/M to be Installed" column, MUST BE Ordered Code "B".
The only part number which can be ordered for this ECA is the B/M P/N 31L4196, which will contain the FRU P/N 31L4180.

PARTS DISPOSITION:

The removed parts are the property of IBM and should be returned to Endicott as per your country guidelines and local branch office procedures.

USA:
IBM PSS/TSS CE's should record all time and parts to Service Code 33, ECA031, Other Office 990.
Travel Time = 0.8Hrs.

USA Business Partners: Warranty claims for ECA Reimbursement should be submitted via ECLAIM using Type Service 0E. Refer to the Service Support Guide (SSG) for details.

EMEA:
IBM PSS CE's should record all time and parts to Service Code 33, ECA031, (M/T) Other Office 990.
Travel Time = 0.8Hrs.

EMEA Business Partners: Refer to Warranty Claim System;
Use Emergency Claim 5 (ECA) and enter into CPPS:

ECA Number 031.
Machine Type.

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