IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0

    Record number:       H166162
    Device:              D/T8680
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/03/26
    Date last altered:   A99/03/26
    Owning B.U.:         USA


Abstract: HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0

SYMPTOM:

Black screen with Windows NT Server 4.0 and the IBM S3 video driver.

Note: If system encounters a blue screen problem, the S3 video driver hangs before the text based blue screen is displayed.

•  Black screen during the login process with Windows NT Terminal Server 4.0 and the IBM S3 video driver.

PROBLEM ISOLATION AIDS:

•  The system is any of the following IBM servers:

       a Netfinity 7000-M10 server, Type 8680, any Model.
       a Netfinity 7000 server, Type 8651, any Model.
       a Netfinity 5500-M20 server, Type 8662, any Model.
       a Netfinity 5500-M10 server, Type 8661, any Model.
       a Netfinity 5500 server, Type 8660, any Model.
       a Netfinity 5000 server, Type 8659, any Model.

•  The system is configured with one of the following:

       Windows NT server 4.0
       Windows NT Terminal server 4.0
       (Note: These are affected with or without any service pack applied.)

•  The S3 Video Device Driver for the On-board Video Adapter is affected.

FIX:

•  This behavior is fixed in version 3.24.16 of the video driver.
•  The target date for the release is scheduled for: April 1999.
•  It will be available from the following URL:

WORKAROUND:

Use the standard VGA driver that ships with Windows NT or Windows Terminal Server.

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