HANG OCCURS in WINDOWS NT with a PLEXTOR CD-ROM TOWER

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

HANG OCCURS in WINDOWS NT with a PLEXTOR CD-ROM TOWER

Subject: HANG OCCURS in WINDOWS NT with a PLEXTOR CD-ROM TOWER
New Netfinity server RETAIN Tip:

Record number: H165896 Device: D/T8476 Model: M Hit count: UHC00001 Success count: USC0000 Publication code: PC50 Tip key: Date created: O99/02/12 Date last altered: A99/02/17 Owning B.U.: USA

Abstract: HANG OCCURS in WINDOWS NT with a PLEXTOR CD-ROM TOWER

TEXT:

A system hang occurs in Windows NT with a Plextor CD-ROM Tower

SYMPTOMS:

The server experiences a system hang in Windows NT with a Plextor CD-ROM Tower (PT-1XS-32TS-X7) option attached when attempting to execute the Jukeman application (software application to utilize the Plextor CD-ROM tower).

PROBLEM ISOLATION AIDS:

The system is any of the following IBM servers:

a Netfinity 7000-M10 server, Type 8680, any Model.
a Netfinity 7000 server, Type 8651, any Model.
a Netfinity 5500-M10 server, Type 8661, any Model.
a Netfinity 5500 server, Type 8660, any Model.
a Netfinity 5000 server, Type 8659, any Model.
a Netfinity 3500 server, Type 8644, any Model.
a Netfinity 3000 server, Type 8476, any Model.
a PC Server 330, Type 8640, any Model.
a PC Server 325, Type 8639, any Model.

The system is configured with one or more of the following options:

a Planar with on-board ServeRAID, (e.g. 330 & 5500)
a PC ServeRAID SCSI Adapter, Option p/n70G8489
a ServeRAID II Ultra SCSI Adapter, Option p/n76H3584
a Netfinity ServeRAID-3H Ultra2 SCSI Adapter, Option p/n01K7207
a Netfinity ServeRAID-3L Ultra2 SCSI Adapter, Option p/n01K7364

The system's Diagnostics Pass.
The Windows NT Device Driver for the ServeRAID Adapter is affected.

WORKAROUND:

Until the official ipsraidn.sys driver is released to the web there is an interim ipsraidn.sys driver available which fixes this problem.
The ipsraidn.sys file is located in the \winnt\system32\drivers directory of your server.
Please replace your current ipsraidn.sys driver with this interim ipsraidn.sys driver and reboot the server.

The file can be downloaded from the following URLs:

ftp://f3.pc.ibm.com/pub/private/server_hidden/ipsraidn.sys

-= OR =-

http://pccbbs.raleigh.ibm.com/privfiles.html

This driver is: ipsraidn.sys (36496 bytes, created 1/29/99, version 3.10)

DETAILS:

There will be a new release of the IBM ServeRAID device driver diskette that will contain a new Windows NT device driver which will fix this problem.
This retain tip will be updated when the new official driver is released.

TRADEMARKS:

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product and service names may be the trademarks or service marks of others.

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