IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

NO VIDEO DURING POST after REBOOT OR POWER CYCLE

    Record number:       H165838
    Device:              D/T8660
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/01/28
    Date last altered:   A99/02/01
    Owning B.U.:         USA


Abstract: NO VIDEO DURING POST after REBOOT OR POWER CYCLE

SYMPTOM:

The system displays NO video during POST which may be accompanied by POST beeps (beep code varies) after a reboot or power cycle. This symptom occurs only in a dual processor system if the processor stepping levels are different.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 5500 server, Type 8660, Model 11U, 1RU, 41U, 4RU, 42U or 4SU.
•  The system is configured with two (2) Processors.
•  The system is configured with the following option:

    400/100MHz, 512KB Processor Upgrade Option P/N 10L5884 (FRU 10L5882)

    -= OR =-

    350/100MHz, 512KB Processor Upgrade Option P/N 10L5883 (FRU 10L5881)

•  The BIOS levels affected are:

FIX:

Contact the HelpCenter for instructions.
In the U.S., contact the IBM HelpCenter at 1-800-772-2227, to receive instructions.
Outside the U.S., contact your appropriate geography's HelpCenter.

In EMEA, please contact the appropriate IBM Help Desk.

NOTE: EMEA Contact Numbersailable on the web at the following URL:

http://www.pc.ibm.com/support?page=YAST-3P2QYL

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