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I386 ERROR INSTALLING NETWORK ADAPTERS under WINDOWS NT



Subject: I386 ERROR INSTALLING NETWORK ADAPTERS under WINDOWS NT
New Netfinity server RETAIN Tip: 

    Record number:       H165786
    Device:              D/T8644
    Model:               M
    Hit count:           UHC00117
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/01/21
    Date last altered:   A99/01/21
    Owning B.U.:         USA

Abstract: I386 ERROR INSTALLING NETWORK ADAPTERS under WINDOWS NT


SYMPTOM:

When adding a network adapter via "Network" in Control Panel or during a new installation of Windows NT the network adapter is not shown.
After choosing "Select From List," then "Have Disk," the following or similar error occurs when trying to copy files from the driver diskette:

An error has occurred:
Unable to open the file x:\i386\OEM_FILE_NAME


PROBLEM ISOLATION AIDS:

The error may occur under both Windows NT Workstation 4.0 and Windows NT Server 4.0.

The error may be seen on any network adapter that requires a "Have Disk" function on installation including, but not limited to, the following network adapters:

  IBM Turbo 16/4 ISA adapter        Option P/N 72H3482
  IBM PCI 16/4 Wake on LAN adapter  Option P/N 86H1880
  IBM PCI 16/4 adapter              Option P/N 41H8900

FIX:

Download and install IBM Turbo 16/4 Token-Ring ISA Adapter device driver, file name TRI164T2.EXE from the IBM Networking Hardware support

Internet web page www.networking.ibm.com.

  1.  Under "Fast-Path Site Links" click on Support.
  2.  Click on "Search the Support Site."
  3.  Search on "turbo 16/4" and click on the link to the IBM Turbo 16/4 Token-Ring ISA Adapter support page.
  4.  Click on "Downloads."

* Any other network adapter that exhibits the symptom:

Contact the manufacturer for an updated OEMSETUP file per Microsoft Knowledge Base article Q156606.
For IBM network adapters, contact Network Hardware support in the U.S. at 1-800-772-2227.


TRADEMARKS:

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

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