IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

SYSTEM HANGS DURING INSTALLATION OF OS/2 SMP

    Record number:       H165694
    Device:              D/T8680
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:             012
    Date created:        O98/12/29
    Date last altered:   A98/12/29
    Owning B.U.:         USA


Abstract: SYSTEM HANGS DURING INSTALLATION OF OS/2 SMP

TEXT:

System hangs during installation of OS/2 SMP.

SYMPTOMS:

System hangs during final re-boot of installation process of OS/2 SMP.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 7000 M10 server, Type 8680, all Models.
•  The system is configured with any number of Processors.
•  The system's Diagnostics Pass.
•  The system is being configured with OS/2 Warp Server SMP.
•  The system experiences the symptom described.

WORKAROUND:

During installation, at the "System Configuration" window click on the CD-ROM icon to get a list of supported CD-ROMs.
Click on "Non-listed IDE CD-ROM". Select any other items you wish to configure (although these may be added after installation) and click OK.
Proceed normally with the remainder of the installation.

DETAILS:

The installation process hangs because the CD-ROM in the Netfinity 7000 M10 has not yet been added to the CD-ROM list within the OS/2 software.
Because of this, OS/2 can not automatically detect the CD-ROM and this causes the installation process to hang. Choosing "Non-listed IDE CD-ROM" allows OS/2 to "see" the CD-ROM and proceed with the installation.

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