IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

FALSE ERROR MESSAGE when RESTARTING SERVICE PROCESSOR

    Record number:       H001448
    Device:              D/T8680
    Model:               M
    Hit count:           UHC00004
    Success count:       USC0000
    Publication code:    PC50
    Tip key:             010
    Date created:        O99/01/04
    Date last altered:   A99/01/05
    Owning B.U.:         USA


Abstract: FALSE ERROR MESSAGE when RESTARTING SERVICE PROCESSOR

TEXT:

False error message when restarting service processor.

SYMPTOMS:

When a user presses the Restart button under the Network Settings window in the Configuration Settings window in the Advanced System Management service in Netfinity Manager to restart the service processor, sometimes an error message box will pop-up that says there was a command time-out. It occurs much more frequently in OS/2 than Windows NT.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 7000-M10 server, Type 8680, any Model.
•  The system is configured with Netfinity Manager.
•  The system is configured with one of the following NOS's:

    any supported version of OS/2
    any supported version of Windows NT

•  The system displays the described symptoms.

WORKAROUND:

Go into the Network Driver Configuration program which comes with Netfinity Manager and change the Network Time-Out from 15 to 30 seconds.

DETAILS:

Rarely occurs under Windows NT, changing time-out value gives service processor more time to respond, the restarting actually succeeds so it is a false error message.

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