IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

ECA024: REAL TIME CLOCK gains EXCESSIVE TIME

    Record number:       H165498
    Device:              D/T8660         Service code:      33
    ECA number:          ECA024          Parts source:      LOC
    EC number:           EC000000        Publish flag:      R
    Mandatory:           N               Hit count:         UHC00000
    Automatic shipment:  N               Success count:     USC0000
    Availability date:   98/12           Publication code:  PC50
    Plant of control:    23              Date created:      O98/12/14
    Tip key:                             Date last altered: A98/12/14
                                         Owning B.U.:       USA


Abstract: ECA024: REAL TIME CLOCK gains EXCESSIVE TIME

PURPOSE:

This tip will allow for the replacement of the system's Planar board if the system clock is gaining excessive time.

FEATURES:

  Type,                  Machines Affected
  Model,   With          and/or Feature/Device     B/M to be    Service  System
  Stage    B/M           Description               Installed    Hours    Hours
                         USA:
  8660     B/M0000000    NETFINITY 5500            B/M36L9443   01.5     01.0
                         EMEA:
  8660     B/M0000000    NETFINITY 5500            B/M36L9443   01.5     01.0


PHYSICAL CHECK:

•  The system is a Netfinity 5500 server, Type 8660, any Model.
•  The system's Planar is FRU P/N 01K7068.
•  The system clock is gaining excessive time.
•  The system's serial number is in "eca024sn.txt".

PREREQUISITES: None

COMPANION: None

CONCURRENT: None

DETAIL:

There is a limited number of Netfinity 5500 servers that may exhibit this problem.

Use the system serial number list (eca024sn.txt) as a guide to determine if this ECA applies to the system.

NOTE: If the system is gaining time, but the system's serial number is not included in "eca024sn.txt" then this ECA should not be applied.

The serial number list file, is available for download from
the following URL as "eca024sn.txt":

http://www.pc.ibm.com/searchfiles.html

Replace system board (FRU P/N 01K7068) with FRU P/N 36L9443
(refer to the Hardware Maintenance Manual P/N 10L9800 (May 1998) page 258 for directions).

NOTES:

THIS ECA IS "AS REQUIRED".
THIS ECA WILL EXPIRE JANUARY 31, 2006.

US:
IBM TSS CE's should record 1.5 hours to replace the system board and record .8 hours travel.
Service Code 33 should be used in the US to record all parts and time.

EMEA:
IBM PSS CE's should record all time and parts to Service Code 33, (8660) ECA024, Other Office 990.

Business Partners should refer to the Warranty Claim System for labor and travel.
Use Emergency Claim 5 (ECA) and enter into CPPS: ECA024, Machine Type 8660.

Please see the LEGAL  -  Trademark notice.
Feel free - send a   for any BUG on this page found - Thank you.