IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

SERVER & NETWARE V4.11 HANGS on MULTIPLE SERVERAID ADAPTERS

    Record number:       H165405
    Device:              D/T8640
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:             031
    Date created:        O98/10/21
    Date last altered:   A98/12/04
    Owning B.U.:         USA


Abstract: SERVER & NETWARE V4.11 HANGS on MULTIPLE SERVERAID ADAPTERS

TEXT:

Server with NetWare v4.11 hangs on multiple ServeRAID Adapters

SYMPTOMS:

Server hangs using NetWare v4.11.

PROBLEM ISOLATION AIDS:

•  The system is any server that supports Multiple ServeRAID adapters.
•  The system is configured with multiple ServeRAID adapters.

•  The system is configured with Novell NetWare v4.11.
•  The system has Support Pack 5B (IWSP5B.EXE) or older.

•  The system has the symptom described.

FIX:

For this defect the customer should install NetWare Support Pack 6 or later.

DETAILS:

Under intraNetWare (NetWare v4.11), if multiple ServeRAID adapters are in the system and the console command 'REMOVE STORAGE ADAPTER Ax' is used to remove a single instance of the IPSRAID.HAM driver and then the DOS partition is accessed, the system will hang.
The problem is caused by a defect in SERVER.EXE which requires a new LOADER.EXE and LSWAP.EXE from Support Pack 6 or later to fix.
The fix is available for the non-DBCS languages at this time.
IBM is currently working with Novell to have NetWare J updated to include this fix as well.
For this defect, the customer should contact Novell support or visit the

Novell support web site http://support.novell.com

to obtain the support pack. This problem is not specific to any IBM server.

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