IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

REMOTE CONNECTION LOST when RUNNING DIAGNOSTICS

    Record number:       H164905
    Device:              D/T8660
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O98/10/08
    Date last altered:   A98/10/13
    Owning B.U.:         USA


Abstract: REMOTE CONNECTION LOST when RUNNING DIAGNOSTICS

SYMPTOM:

When Netfinity 5500 diagnostics, version 2.00, is run remotely and "Run Quick Test" is selected the remote connection will be lost during the test. This occurs when the "Restart Service Processor Test" runs which resets the remote connection being handled by the service processor.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 5500 server, Type 8660, any Model.
•  The system has the symptom described.

FIX:

In diagnostic version 2.01 the "Run Quick Test" will be altered to not include "Restart Service Processor Test". When this change is made it will be fine to run "Run Quick Test" remotely.

WORKAROUND:

When running diagnostics remotely do not select the
"Run Quick Test".

DETAILS:

In the "Run Quick Test" of the diagnostics is included a "Service Processor Test". A subset of the "Service Processor Test" is a "Reset Service Processor Test". This test will reset the service processor which is handling the remote connection.

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