IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

ECA021: PC SERVER 300 HANGS or RE-BOOTS INTERMITTENTLY

     Record number:       H163753
     Device:              D/T8640         Service code:      33
     ECA number:          ECA021          Parts source:      LOC
     EC number:           ECE72530        Publish flag:      R
     Mandatory:           N               Hit count:         UHC00027
     Automatic shipment:  N               Success count:     USC0000
     Availability date:   98/05           Publication code:  PC50
     Plant of control:    23              Date created:      O98/05/07
     Tip key:                             Date last altered: A98/09/14
                                          Owning B.U.:       USA


Abstract: ECA021: PC SERVER 300 HANGS or RE-BOOTS INTERMITTENTLY

PURPOSE:

This ECA provides for the replacement of the System Planar in PC Server 300 Type 8640 model 0P0, 0PT, 1P0, 1PT.
Application of this ECA requires that normal PD has been performed to eliminate any other causes of intermittent hangs and / or reboots, and the System holds true to the Physical Check section in this document.

This ECA will expire on January 23, 2002

   FEATURES:
   Type,                  Machines Affected
   Model,   With          and/or Feature/Device     B/M to be    Service  System
   Stage    B/M           Description               Installed    Hours    Hours
                          USA:
   8640     B/M0000000    PC SERVER 300 MODELS      B/M0000000   01.5     01.0
                          0P0, 0PT, 1P0, 1PT
                          EMEA:_SAME SYSTEMS:
                          TRAVEL PER SITE: 0.8HR
                          SERVICE
                          PER SYSTEM:      1.5HR

PHYSICAL CHECK:

All of the following must hold true for this ECA to apply:

•  The System is a PC Server 300 Type 8640 model 0P0, 0PT, 1P0, 1PT configured with a
   System Board FRU P/N 71G0747 or 06H8756 (FRU# is located at the middle of the System Board).
•  The System is properly configured with a supported PCI LAN Adapter or Disk Subsystem Adapter.
•  The System is properly configured with supported memory.
•  The System is running any of the supported Network Operating Systems.
•  System Diagnostics pass.
•  The System experiences intermittent hangs and/or reboots.

PREREQUISITES: NONE

COMPANION: NONE

CONCURRENT: None

DETAIL:

1.  Before going out onsite, download the current PC Server 300  BIOS flash utility revision T53 from the IBM Website at the following URL:

     http://www.pc.ibm.com/us/files.html

   •  Select "Search"
   •  Type "BIOS T.53" in the Keywords box
   •  Select "Search"
   •  Select the "PC Server 300 (8640-0P0, 1P0, 1PT) BIOS flash update diskette version T.53" to download.

    The file is a self-extracting executable file that creates a diskette.

    Print out the readme file located on the diskette, and be sure to bring the Diskette and the print-out onsite.

   Note: Refer to the HMM (Hardware Maintenance Manual) P/N 70H0751
    for instructions on the removal / installation of the System Board, and refer to
    the Users Handbook P/N 83G8040 for instructions to remove, install, and configure
    ISA, EISA, and PCI Devices relative to the following procedure:

2.  Power off the System, and remove the power cord.
3.  Note the Configuration and Slot locations of any ISA, EISA, PCI Devices located on the System Board, then remove them.
4.  Replace the System Planar with FRU P/N 28L0973 (do not install any Adapters at this time).
5.  Connect the power cord.
6.  Flash the System to BIOS level T.53 using the BIOS Flash Update Diskette
    (refer to the Readme file from step 1 for instructions to properly flash the System BIOS).
7.  Power off the System, and remove the power cord.
8.  Install any ISA, EISA, PCI adapters that were removed in step 2, and configure
    them in the System per the notes taken in step 2.
9.  Connect the Power cord.
10.  Configure the ISA, EISA, and PCI Devices in the System per the notes in step 2.

    NOTE: BIOS Revision T53 defaults the PCI Bus interrupt setting
     to "disabled" in the CMOS Setup Utility. This must be set for Interrupt 11
     if running NetWare and configured with a PCI Adapter.

NOTEs:

THIS ECA IS "AS REQUIRED".

THIS ECA WILL EXPIRE ON JANUARY 23, 2002

All parts must be ordered using Code B.

Return old part using the normal warranty parts return process.

USA:
IBM TSS CE's should record all time and parts to Service code 33, ECA021, Other Office 990.

EMEA:
IBM PSS CE'S should record all time and parts to Service code 33, ECA021, Other Office 990.
Business Partners should raise Claim Type 5 (ECA), quoting ECA number "SM"

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