IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

ECA013 PC Server 704 - FLASH modules (3x) replacement

     Record number:       H161692
     Device:              D/T8650         Service code:      33
     ECA number:          ECA013          Parts source:      LOC
     EC number:           ECEC0000        Publish flag:      R
     Mandatory:           N               Hit count:         UHC00337
     Automatic shipment:  N               Success count:     USC0000
     Availability date:   97/11           Publication code:  PC50
     Plant of control:    23              Date created:      O97/10/13
     Tip key:                             Date last altered: A98/07/09
                                          Owning B.U.:       USA


Abstract: ECA013: 8650 BACKPLANE/DISPLAY PANEL FIRMWARE Replacement

PURPOSE:

This ECA provides for the replacement of three (3) Firmware chips: one for each of the two backplanes, and one for the "front panel control board" of the PC Server 704 type 8650 model 4BW/7AX/4M0 to include:

•  model 5M0 with machine s/n less than 23M8787
•  model 6MM with machine s/n less than 23T6744

This ECA will expire on December 28, 2003

Servers eligible for this ECA may exhibit any of the following FALSE CPU failures at POST:

PC Server 704 POST Messages:

     0176 Previous CPU Failure - Slot 1, CPU #1
     0178 Previous CPU Failure - Slot 2, CPU #1
     0180 Attempting to boot with failed CPU
  -OR- depending on the number of processors, the following POST
       messages (or something similar) may appear:
     0177 Previous CPU Failure - Slot 1, CPU #2
     0179 Previous CPU Failure - Slot 2, CPU #2
     0181 BSP switched, system may be in uniprocessor mode
  -OR-
     0960  Watchdog Timeout has occurred
   FEATURES:
   Type,                  Machines Affected
   Model,   With          and/or Feature/Device     B/M to be    Service  System
   Stage    B/M           Description               Installed    Hours    Hours
                          USA:
   8650     B/M0000000    PC SERVER 704 TYPE        B/M01K6603   01.5     01.3
                          8650 MODEL 4B0/7AX/4M0
                          /5M0/6MM.
                          EMEA: (SAME MODELS)
                          HOURS PER SYSTEM   1.5
                          HOURS TRAVEL       0.8

PHYSICAL CHECK:

•  Look on the Server cover directly below the system service
   label (located on the access door side of the power supply
   chassis) check for the ECA013 label.
  
•  If the ECA013 label is NOT in place, and the System
   experiences the Symptoms listed in this document, then
   apply this ECA.
  
•  If the ECA013 label IS in place, DO NOT apply this ECA.
   Consider the errors genuine and contact the IBM Helpcenter for
   the given geography, request support using normal service
   procedures.
  

PREREQUISITES: NONE


COMPANION: NONE


CONCURRENT: NONE

DETAIL:

1.  Order Firmware kit, FRU P/N 01K6603 which includes:
   
   
   
   •  Two 32-pin Flash modules (to replace the existing modules on both backplanes).
     
      
     
   •  One 28-pin Flash module (to replace the existing module on the "front panel control board").
     
   •  One ECA013 Installed label (to place on the inside of the server cover after you install the new modules).
     
   •  Installation booklet.
     
   
   

    A chip removal tool FRU P/N 10G3902 will be required.
   
    Refer to the IBM PC Server Hardware Maintenance Manual
   
    Supplement, Part Number S78H-6414-02 for assembly details.
   

2.  Review the Safety Information on page III of the installation booklet contained in the Firmware kit.
   
3.  Review the information about handling static-sensitive devices on page v of the installation booklet contained in
    the Firmware Kit.
   
4.  Complete Installation instructions 1 through 16 in the Installation booklet contained in the Firmware kit.
   

NOTES:


This ECA will expire on December 28, 2003


Scrap the Removed Firmware chips locally.

USA:

IBM/TSS CE's should record all time and parts to Service Code 33, ECA013, Other office 990.

EMEA:


IBM PSS CE's should record all time and parts to Service Code 33, (8650) ECA013, Other Office 990.

Business Partner Claims: Refer to Warranty Claim

System: Use Emergency Claim 5 (ECA) and quote CPPS ECA

Code: SD (Machine Type 8650).

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