|
|
|
Record number: H13646
Device: D/T8641 Service code: 33
ECA number: ECA002 Parts source: LOC.
EC number: EC000000 Publish flag: R
Mandatory: N Hit count: UHC01431
Automatic shipment: N Success count: USC0001
Availability date: 95/08 Publication code: PC50
Plant of control: 27 Date created: O95/08/30
Tip key: Date last altered: A98/10/29
Owning B.U.: USA
Abstract: ECA002: PC SERVER FIXED DISK FAILS to SPIN-UP
PURPOSE:
This ECA will expire November 14, 2002
This ECA provides replacement 2.25GB fixed disks to correct
highly intermittent failures to come "Ready" (spin-up) at power-on.
This ECA covers hardware replacement of 2.25 GB fixed disks only.
1.12GB and 4.5GB drives are not eligible for replacement under this ECA.
Affected 1.12GB disks are corrected with a customer installed microcode update, affected 4.5GB options
should be replaced under the option warranty.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
8640 B/M0000000 SERVER 320 B/M0000000 01.5 01.5
8641 B/M0000000 SERVER 500 0YV, 0YS B/M0000000 01.5 01.5
PHYSICAL CHECK:
The following Systems and Options may be affected:
HOW TO IDENTIFY AFFECTED FIXED DISKS:
-------------------------------------
A self-booting utility diskette is required to examine the customers fixed disk sub-systems.
The utility diskette will survey all fixed disks installed, and create a list of disks in that
system by drive serial number and physical location.
The user is then requested to contact the HelpCenter and provide the list of serial numbers
to the PC Company for identification of affected drives.
For customers using the utility diskette, the HelpCenter will arrange for a service call if
any of the drives should be replaced.
The servicer is to order and install replacement drives.
The utility diskette functions on all 8641 PC-Server 500 models, and on all NON-Array 8640 PC-Server 320 models.
THE UTILITY DISKETTE DOES NOT FUNCTION ON RAID ARRAY MODELS OF THE 8640 PC-SERVER 320.
Refer to the DETAILS section below for additional detail on the Server 320.
Customers and servicers may obtain the "IBM Hard Disk Drive Identify Utility" Version 2.10,
or later, by calling the IBM PC Company HelpCenter at 1-800-772-2227 and requesting it, or it may
be down-loaded from either the IBM PC Company BBS (Bulletin Board System) by calling
1-919-517-0001 or from the following web site:
http://www.pc.ibm.com/us/searchfiles.html
In addition, the utility diskette will update microcode on 1.12GB, 2.25GB, and 4.5GB disks as required.
For affected 1.12GB drives, increased spin-up performance provided by the microcode update is the only fix required.
A "Readme" file on the utility diskette provides additional detail.
PREREQUISITES: NONE
COMPANION: NONE
CONCURRENT: NONE
DETAIL:
Version 2.00 of the IBM Hard Disk Drive Update Utility is now available which supersedes
the original version 1.00 released in May, 1995.
Version 2.00 (micro-code level 4.1) provides the same survey utility function as the prior version 1.00,
but also includes minor enhancements to ECC error correction and drive performance.
Version 1.00 of the Hard Disk Drive Update Utility, should be discarded.
Fixed disks currently being shipped are at microcode level 4.1.
Use of the Version 1.00 Update Utility on these drives will DOWN-LEVEL the micro code to level 1.7.
While no functional problems will be associated with this, the above enhancements would be deleted.
Customers or servicers with the RAID Array Server 320, should contact the PC Company HelpCenter for assistance in identifying
affected drives installed.
The serial numbers for the 2.25 GB fixed disk are located on a bar code label on the front edge of the drive.
The label, located under the handle, just behind the green power-on LED, may be read without powering down or
physically removing the drive.
It appears as follows:
+-------------------+
| |||||||||||||||| |
| SN 73 XXXXXX F4 |
+-------------------+
FRU PARTS AVAILABILITY:
The Mechanicsburg Distribution Center will stock replacement drives under a unique FRU, which will be classified as
"UMP Code 73" (NOT FOR CUSTOMER SALE).
Servicers replacing a 2.25GB drive under this ECA should order
the following FRU, set up to be used FOR THIS ECA ONLY:
2.25GB ECA002 Fixed Disk: FRU P/N 06H7360
Normal service actions for the 2.25 GB drive, should utilize FRU P/N 06H8561.
FRU stock is not affected with this problem.
NOTEs:
This ECA will expire November 14, 2002 Claims (QSARs) submitted for this ECA with any drive other
than P/N 06H7360 will not be accepted for financial recovery.
FRU P/N 06H7360 will not be recognized as a normal warranty FRU part for any service action except this ECA.
Therefore, parts expense will not be reimbursed for normal maintenance actions (Service code O1, etc.) using this special ECA FRU.
PARTS RETURN INSTRUCTIONS:
EMEA CLAIM INFORMATION:
IBM PSS CE's should record all time and parts to
Service Code 33, (8640) ECA002, Other Office 990.
-or- (8641) ECA002, Other Office 990.
EMEA BUSINESS PARTNERS:
Refer to Warranty Claim System,
Use Emergency Claim 5 (ECA) and quote CPPS
ECA Code: M/T 8640 = SQ
M/T 8641 = SS
Please see the LEGAL - Trademark notice.
Feel free - send a 
for any BUG on this page found - Thank you.