IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

PC SERVER 330: INTERMITTENT RAID PROBLEMS

     Altered copy                         Original record number:    H057370
     Record number:       H163011
     Device:              D/T8640
     Model:               M
     Hit count:           UHC00000
     Success count:       USC0000
     Publication code:    PC50
     Tip key:
     Date created:        O97/11/20
     Date last altered:   A98/03/12
     Owning B.U.:         USA


Abstract: PC SERVER 330: INTERMITTENT RAID PROBLEMS

SYMPTOM:
The System is experiencing INTERMITTENT RAID problems.

PROBLEM ISOLATION AIDS:

All of the following must be true for this TIP to apply:

•  The System is a PC SERVER 330 Type 8640 model PB0, PM0, PT0.
•  The RAID problems are INTERMITTENT and may not be repeatable.

FIX:

1.  Check Planar card installed in the server (FRU P/N 60H8109):
   •  Locate the planar card serial number label (in the bottom  left corner of the planar card.
   •  The serial number is in the following format:

                      x x x x x Y Y Y x x x

IF characters YYY are any of the following combinations,

7AI, 7AJ, 7AK, 7AL, 7AM, 7AN, 7AO, 7AP, 7AQ, 7AR, 7AS, 7AT, 7AU or 7AV

THEN replace the planar with FRU P/N 60H8109 using normal
warranty parts replacement procedures.

Note: If replacing the planar does not resolve the problem, continue with normal problem determination procedures.

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Feel free - send a   for any BUG on this page found - Thank you.