IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

NETWARE ABENDS RUNNING SYSTEMS MANAGEMENT PROCESSOR DRIVER

    Record number:       H164734
    Device:              D/T8660
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O98/09/17
    Date last altered:   A98/09/22
    Owning B.U.:         USA

Abstract: NETWARE ABENDS RUNNING SYSTEMS MANAGEMENT PROCESSOR DRIVER

SYMPTOM:

"ABEND-Page Fault Processor Exception"

•  Failure commonly occurs during startup/shutdown of NetWare,  but can also occur during runtime.
•  Failure aggravated by use of applications such as Netfinity  manager and remote ServeRAID admin.
•  Failure does not occur when IBMSPN.NLM driver is not loaded.

PROBLEM ISOLATION AIDS:

•  The system is one of the following Netfinity servers:

   Netfinity 5500 server, Type 8660, Model: 11U, 1RU, 41U,  42U, 4RU, 4SU, 51U, 52U, 5RU or 5SU.

   Netfinity 5500 server, Type 8661, Model: 11Y, 1RY, or 2RY.

•  The system is configured with Novell NetWare ver. 4.1x.

FIX:

Install the latest version of driver for the service processor to eliminate ABEND condition. This driver is available on the IBM Web site or bulletin board.

Netfinity 5500 Advanced Systems Management Processor Device Driver Diskette version 1.02 (or later) 01K7543.EXE

The Novell patch LIBUPH.EXE, or a later version of CLIB, should be installed with this new version of driver. LIBUPH.EXE is available on the Novell web site at

http://support.novell.com/misc/patlst.htm

WORKAROUND:

Do not load old IBMSPN.NLM driver. ABENDs should no longer occur.

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