IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

SERVER DIAGNOSTICS will HANG if USB DEVICE is ATTACHED

     Record number:       H164722
     Device:              D/T8476
     Model:               M
     Hit count:           UHC00000
     Success count:       USC0000
     Publication code:    PC50
     Tip key:
     Date created:        O98/09/17
     Date last altered:   A98/09/18
     Owning B.U.:         USA


Abstract: SERVER DIAGNOSTICS will HANG if USB DEVICE is ATTACHED

SMPTOM:

Diagnostics will not run with USB device attached to the Server.

PROBLEM ISOLATION AIDS:

•  The system is any one of the following Netfinity servers:

        Netfinity 5500 server, Type 8660, all Models.
        Netfinity 5500 M10 server, Type 8661, all Models.
        Netfinity 7000 M10 server, Type 8680, all Models.

•  The system Hangs when running Diagnostics.

FIX:

No fix planned

WORKAROUND:

To run diagnostics do the following:

1.  Shutdown your operating system and turn off the server.
2.  Disconnect any USB devices from the server.
3.  Ensure a standard keyboard and standard mouse is connected to the server.
4.  Restart your server.
5.  Run Diagnostics.

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