NETFINITY 5500: HANG with UNATTENDED BOOT / PASSWORD / OS/2

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

NETFINITY 5500: HANG with UNATTENDED BOOT / PASSWORD / OS/2

Subject: NETFINITY 5500: HANG with UNATTENDED BOOT / PASSWORD / OS/2
New Netfinity server RETAIN TIP:

Record number: H164353 Device: D/T8660 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O98/07/22 Date last altered: A98/08/07 Owning B.U.: USA

Abstract: NETFINITY 5500: HANG with UNATTENDED BOOT / PASSWORD / OS/2

SYMPTOM:

The System hangs at the OS/2 logo screen while booting to OS/2 Warp Server version 4.0.

PROBLEM ISOLATION AIDS:

The System is any model Netfinity 5500 server Type 8660.
The System is configured with OS/2 Warp Server version 4.0.
OS/2 fix pack 35 has been applied to the System.
The "Power-on Password" is enabled via the "F1 Configuration / Setup" utility at POST.
"Allow for unattended boot with password" is enabled via the "F1 Configuration / Setup" utility at POST
System Diagnostics pass.

FIX:

This problem is fixed with a new level of the IBMKD.SYS driver which will be available in a future fix pack release for OS/2 at which time this RETAIN Record will be updated.

WORKAROUND:

Apply the older level of the IBMKBD.SYS available in OS/2 fix pack 32, diskette # 6. This diskette image may be downloaded from the IBM Website at the following URL:

http://www.pc.ibm.com/us/files.html

Select "Search"
Type "XR_W0326.EXE" in the Keywords box
Select "Search"
Select "XR_W0326.EXE" to download

The file is a self extracting executable file that will create a diskette that contains a older level of the IBMKBD.SYS driver.

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