SERVERGUIDE: HARDWAREGUIDE HANGS SERVER when

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

SERVERGUIDE: HARDWAREGUIDE HANGS SERVER when > 1GB RAM

Subject: SERVERGUIDE: HARDWAREGUIDE HANGS SERVER when > 1GB RAM
New PC Server / Netfinity server RETAIN TIP:

Record number: H164201 Device: D/T8651 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O98/06/22 Date last altered: A98/06/25 Owning B.U.: USA

Abstract: SERVERGUIDE: HARDWAREGUIDE HANGS SERVER when > 1GB RAM

SYMPTOM:

Booting the System to the Serverguide "HardwareGuide"(CD#1) results in the following message displayed on the screen:
"Insufficient memory to initialize Windows"
After the error message (above) is displayed, the System Hangs.

PROBLEM ISOLATION AIDS:

The System is any model of the following PC Server / Netfinity server properly configured with 1GB or more of supported memory:

System Type ServerGuide Version ______________________________________________________________ PC Server 325 8639 4.0 - 4.0.3 PC Server 330 8640 4.0 - 4.0.3 Netfinity 7000 server 8651 4.0 - 4.0.3

System Diagnostics Pass.
The Symptoms described occur when booting the System to the "HardwareGuide" (CD#1) contained in ServerGuide version(s) listed specific to the Server(s) in the list above.

FIX:

This issue has been fixed in ServerGuide version 4.0.4 and later which contains a "HardwareGuide" that supports the following Systems:

PC Server 325 Type 8639 (PCI/ISA) PC Server 330 Type 8640 (PCI/ISA) Netfinity 3000 server Type 8476 Netfinity 3500 server Type 8644 Netfinity 5500 server Type 8660 Netfinity 7000 server Type 8651

Customers with a existing copy of ServerGuide can receive the latest version of ServerGuide by contacting the US ServerGuide Fulfillment Center PH# 1-800-426-7282, Option #4.

WORKAROUND:

Configure the System temporarily with less than 1GB RAM to run the ServerGuide "HardwareGuide" CD, then reinstall / configure the System RAM prior to running the SoftwareGuide (CD#2).

DETAILS:

The problem is specific to the "HardwareGuide" (CD#1) contained in Serverguide versions 4.0 thru 4.0.3 ONLY when the System is configured with 1GB RAM or greater.

The companion "SoftwareGuide" (CD#2) is not affected. Systems configured with less than 1GB RAM are NOT affected.

This problem has been fixed in ServerGuide 4.0.4

NOTE: The "HardwareGuide" contained in ServerGuide is version specific and may not work properly with a different version of ServerGuide.

NOTE: ServerGuide version 4.0.4 is downward compatible with respect to hardware supported in previous versions 4.0 thru 4.0.3.

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