IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

INTRANETWARE fails install w/ 7870 driver on 7895 controller

     Record number:       H163507
     Device:              D/T8644
     Model:               M
     Hit count:           UHC00000
     Success count:       USC0000
     Publication code:    PC50
     Tip key:
     Date created:        O98/02/20
     Date last altered:   A98/04/29
     Owning B.U.:         USA


Abstract: INTRANETWARE fails install w/ 7870 driver on 7895 controller

SYMPTOM:

After selecting the AIC7870.dsk driver during a Netware 4.11 installation, the following screen prompts for a slot # parameter for the AIC7870.dsk driver and will not allow the install to be continued unless a slot# parameter is inputted. The resulting attempt to load the AIC7870.dsk driver using ANY Slot# parameter results in a failure of the driver to load.

PROBLEM ISOLATION AIDS:

•  The System is any model IBM Netfinity server 3500 type 8644  properly configured with the primary hard drive supported  by the on-board 7895 SCSI Controller.
•  Novell IntraNetWare 4.11 is being installed.

1.  When prompted for the Slot# parameter for the AIC7870.dsk  driver during the Netware 4.11 installation, press the  CTRL-ESC Keys, and select the "System Console" screen.
2.  Type the following at the server prompt IF installing without  ServerGuide 4.0.1 or greater:

   LOAD C:\NWSERVER\AIC7870.DSK

    then press <enter>.
    -------------------------------- OR ----------------------
    Type the following at the server prompt IF installing with ServerGuide 4.0.1 or greater:

   LOAD C:\AIC7870.DSK

    then press <enter>.
   NOTE: In either case, there will NOT be a slot # displayed when the driver loads.

3.  Press the CTRL-ESC keys, select the "Install" Screen.
4.  Select "Continue Installation"

DETAIL:

The AIC7870 Driver will not load and does not require a SLOT # when used with the 7895 SCSI Controller. Novell IntraNetWare will normally identify a slot # and not prompt for it when the driver is used with the 7870 or 7880 controller/adapter. By default, NetWare will not allow the installation to be continued due to missing a slot value that it was unable to detect for the 7895 controller, thus the prompt. Due to this and the fact that the driver will only load without a slot # when applied to the 7895 controller, the solution is to leave the installation, load the driver manually w/o a slot #, then return to the installation. With the driver already loaded, the installation program no longer prompts for a slot# and may be continued.

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