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PC DOCTOR diagnostics skips / hangs testing with TAPE drive



Subject PC DOCTOR diagnostics skips / hangs testing with TAPE drive
New Netfinity server RETAIN tip: 

     Record number:       H163496
     Device:              D/T8639
     Model:               M
     Hit count:           UHC00000
     Success count:       USC0000
     Publication code:    PC50
     Tip key:
     Date created:        O98/04/27
     Date last altered:   A98/04/28
     Owning B.U.:         USA


Abstract: PC DOCTOR diagnostics skips / hangs testing with TAPE drive

SYMPTOM:

Running PC Doctor Diagnostics on a Server configured with any supported tape drive results in either of the following:

  1.  Without a tape cartridge in the tape drive, the diagnostics program does not test the device.
  2.  With a tape cartridge in the tape drive, the diagnostics program responds with the following  test failure, then the Utility hangs:


" IDx LUNy, DEVICE NOT TESTED, CODE 8000H"

(where x = the SCSI ID, and y = the Logical Unit Number of the tape drive).


PROBLEM ISOLATION AIDS:


FIX:

A diagnostics test module for tape drives will be provided in a future version release of PC Doctor.


WORKAROUND:

Remove the media cartridge from the tape drive prior to running the PC Doctor Diagnostics Utility to avoid a program hang.


DETAIL:

PC Doctor version 1.9.387 (or below) does not incorporate a test module for tape drives.

This TIP will be Updated when PC Doctor includes the test module for tape drives.

PC Doctor is a trademark of Watergate Software, Inc.

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