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IBM-AUSTRIA - PC-HW-Support 30 Aug 1999 |
PC SERVER 325/330 LOST HARDWARE INTERRUPT with NETWARE 3X/4X
Subject: PC SERVER 325/330 LOST HARDWARE INTERRUPT with NETWARE 3X/4X
New PC Server RETAIN TIP:
Record number: H007138
Device: D/T8639
Model: M
Hit count: UHC00000
Success count: USC0000
Publication code: PC50
Tip key:
Date created: O98/03/24
Date last altered: A98/03/25
Owning B.U.: USA
Abstract: PC SERVER 325/330 LOST HARDWARE INTERRUPT with NETWARE 3X/4X
SYMPTOM:
"Primary interrupt controller detected a lost hardware
interrupt" is displayed at the NetWare Server console but
the system continues to run without Abend or System Hang.
PROBLEM ISOLATION AIDS:
All of the following must be true for this TIP to apply:
- The System is a PC Server 325 Type 8639 model EJ0/ES0/ESV/RS0
--- OR ---
- The System is a PC Server 330 Type 8640 model ES0/ES2/ESS/EM2
- All System diagnostics Pass
- The System hardware is properly configured.
- The system is running Novell NetWare 3.12 / 4.10 / or 4.11
FIX:
- Download the "PC Server 325/330 BIOS 45A" or higher from the
IBM Website at the following URL:
http://www.pc.ibm.com/us/files.html
-Select SEARCH
-Type "BIOS 45A" in the Keywords box
-Select SEARCH
-Select "PC Server 325/330 BIOS 45A" to download
The file is a self-extracting executable file that will
prompt for a diskette.
- Cold Boot the Server with the BIOS 45A diskette, and follow
the on-screen prompts to flash the System BIOS.
NOTE: DO NOT interrupt the BIOS flash program.
- Reboot the Server with the flash diskette removed, and press
<F1> for Setup/Configuration.
- Select "start options" from the Configuration Setup Utility Menu
- Set the "virtual wire I/O APIC" to "Disable", then press
<ESC> to exit this screen, save the settings and exit the Utility.
Note: IF the Symptoms persist, see RETAIN Record # H162440 for
issues specific to NetWare and use of interrupt 15.
NetWare is a trademark of Novell Inc.
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