ECA022: ECC, READ/WRITE ERRORS in 6.4 & 9.1GB IDE HDD

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

ECA022: ECC, READ/WRITE ERRORS in 6.4 & 9.1GB IDE HDD

They are having difficulty getting this ECA released correctly.
This is another update to the ECA022 I released the other day.
This update corrects the FRU P/Ns listed in the 'Physical Discriptions' section.

Record number: H164803 Device: D/T6889 Service code: 33 ECA number: ECA022 Parts source: MECH EC number: EC000000 Publish flag: R Mandatory: N Hit count: UHC00003 Automatic shipment: N Success count: USC0000 Availability date: 10/01 Publication code: PC50 Plant of control: 23 Date created: O98/09/29 Tip key: Date last altered: A98/10/01 Owning B.U.: USA

Abstract: ECA022: ECC, READ/WRITE ERRORS in 6.4 & 9.1GB IDE HDD

PURPOSE:

The purpose of this ECA is to correct a potential problem of intermittent ECC errors or Read/Write failures typically seen shortly after system installation.
The system may also exhibit intermittent system hangs during IPL.
Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.

FEATURES: Type, Machines Affected Model, With and/or Feature/Device B/M to be Service System Stage B/M Description Installed Hours Hours 6889 B/M0000000 INTELLISTATION M-PRO B/M0000000 00.7 00.3 MODELS 10U/11U/15U 6893 B/M0000000 INTELLISTATION E-PRO B/M0000000 00.7 00.3 MODELS 10U/12U/41U

PHYSICAL CHECK:

Machine type and model is listed in Features section above.
System contains one of the following Seagate hard files:
6.4GB IDE Capacity Hard File
Option P/N01K1329
FRU P/N10L6078
9.1GB IDE Capacity Hard File
Option P/N01K1330
FRU P/N10L6079

The hard file has a date code number of WW9906 or less. Systems with date codes later than WW9906 (xxYYMM) are not affected.

PREREQUISITES:

None

COMPANION:

None

CONCURRENT:

None

DETAIL:

Customers may report the occurance of intermittent ECC errors or Read/Write failures typically seen shortly after system installation. The system may also exhibit intermittent hangs during initial program load (IPL). Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.

NOTES: For customers with hard files exhibiting the symptoms described above, replace the hard file with the appropriate FRU number:

6.4GB IDE FRU P/N10L6078
9.1GB IDE FRU P/N10L6079

Unaffected (replacement) hard files can be identified by the following information:

The hard file has a date code of WW9907 or greater.
The IBM part number and header code match the following:

6.4GB IDE P/N10L6070 Header Code J16R2
9.1GB IDE P/N02K3408 Header Code J16RR

NOTE: It is recommended that after replacing the hard file that the servicer run the latest version of IBM Enhanced Diagnostics (file name T3GT17A.EXE) to verify the oper ation and integrity of the new hard file.

===> US CLAIM INFORMATION <===

IBM and TSS Servicers should record time and travel, along
with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Types: 6889, 6893
ECA: 021
Other Branch Office: 990 (PSS Only)

===> EMEA CLAIM INFORMATION <===

EMEA:

IBM PSS CE's should record all time and parts to Service Code 33 (6889), ECA023, Other Office 990. or (6893), ECA023 Business Partners: Refer to Warranty Claim System. Use Emergency Claim 5 (ECA) and quote CPPS ECA Code: M/T 6889 = CT or M/T 6893 = CU/xx

===> This ECA Will Expire 10/31/99 <===

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