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IBM-AUSTRIA - PC-HW-Support 30 Aug 1999 |
Hangs with 3com adapter
PROBLEM - PS/Valuepoint 6382/S, 6384/D, and 6387/T systems may experience system
hangs using a combination of a 3com Ethernet adapter, LAN support program and the IBM
PC support/400 program.
Machines AFFECTED - Valuepoint 6382/S, 6384/D, and 6387/T systems.
SOLUTION - Steps may be taken to eliminate the possibility of a software setup/
compatibility related problem. Those steps are:
1. Install the latest level ptf's for the IBM PC support/400 program. information regarding
the latest level may be obtained from IBM PC support/400 technical support.
2.Ensure that the latest version of IBM LAN support program (LSP) is installed (version
1.35 or higher). Follow the installation guidelines outlined in "chapter seven" of the
LAN support program user's guide.
If the customer is using Windows 3.1, view the "networks.wri" file provided with
Windows for additional modification which may be required when using a 3com adapter.
if system hangs persist after the steps above have been verified, pursue normal problem
determination to isolate the failing FRU.
More INFORMATION / HELP is available at the IBM-HelpCenter
Please see the LEGAL - Trademark notice.
Feel free - send a 
for any BUG on this page found - Thank you.