Smart-UPS Models 900, 1250 and 2000

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

Smart-UPS Models 900, 1250 and 2000

APC Smart UPS Models 900, 1250 and 2000 - AMERICAN POWER CONVERSION

APC Smart UPS 600i/700i, 900i/1000i, 1250i/1400i and 2000i/2200i

See > More APC-UPS models - OPT P/Ns

This products are not recommended for use in any life support application, such as blood pumps, defibrillators or any other unit for use in direct patient care.

This products will not be repaired / serviced by IBM
(Distributed by IBM / 3 years warranty from APC)

The customer can reach APC in

USA or Canada Phone (800) 800-4272 Europe Phone (+33) 1.64.62.59.00 Austria Phone 0660/6480 (Transport only) Germany Phone 0049-89 958 23 630 Germany FAX 0049-89 958 23 660 (for exchange) Ireland Phone 00353-91 702020 (Tech. support line) Ireland FAX 00353-91 755275 (Support line) Internet APCTSG@IOL.IE CompuServe GO APC SUPPORT World wide Phone (401) 789-5735 USA or Canada Europe American Power Conversion American Power Conversion 132 Fairgrounds Road 4, rue Ste Claire Deville P.O. Box 278 Zac du Mandinet-Batiment Espace West Kingston, Rhode Island LOGNES 02892 USA 77447 MARNE LA VALLEE Cedex 2 FRANCE

UPS Troubleshooting chart PROBLEM POSSIBLE CAUSE ACTION to TAKE UPS will not turn on. 1. UPS Enable switch is in the off position or front panel switch not pressed. 2. UPS's input circuit breaker is tripped (button is extended). 3. Very low utility voltage or dead outlet. 1. Turn on the rear panel UPS Enable switch. Press front panel switch to power UPS and loads. 2. Reduce the UPS's load by unplugging equipment and reset the circuit breaker (press button on the rear panel). 3. Check outlet with a table lamp. If very dim, have utility voltage checked by an electrican. UPS operates on-battery even thought normal line voltage is thought to exist. 1. UPS's input circuit breaker is tripped (button is extended). 2. Very high, low or badly distorted line voltage. 1. Reduce the UPS's load by unplugging equipment and reset the circuit breaker (press button on rear panel). 2. Test the input voltage with UPS's Line voltage or bar graph. Inexpensive fuel powered generators can cause distorted line voltages- set Option switch 1 to the (I) position. UPS 'beeps' occasionally. This is normal. The UPS is protecting your equipment from momentary sags or swells. UPS beeps more than once or twice an hour. Chronically high or distorted line voltage. Set Option switches 1 and 2 to match input voltage range. Alternatively, set Option switch 3 to the on (I) position. UPS does not provide expected back up time. 1. UPS's battery is weak due to recent utility outage or wear. 2. UPS is overloaded 1. The UPS's battery require recharging follow. an extended outage. The batteries will wear faster when put into service often and when operating at elevated temperatures. 2. Check load using UPS's Output power bar graph. Unplug non critical equipment such as printers. Indicators on the front panel flash in a 'marquee' fashion. UPS has been shut down by computer software. UPS will restart when AC power returns. All indicators are illuminated and UPS emits constant tone. Internal UPS fault. Do not attempt to use UPS. Turn off UPS and have it serviced immediately. Site wiring fault light is illuminated - UPS operates normally. Building wiring error such as missing ground or hot-neutral reversal. A qualified electrican should be summoned to correct the building wiring. Low battery light is illuminated and on-line light is extinguished. UPS is shut down and battery is discharged due to extended power failure. UPS will return to normal operation when power is restored and battery has charged sufficiently. Replace battery light is illuminated. Weak battery. Allow the batteries to recharge for at least 8 hours. If the problem persist after recharging, the batteries should be replaced.

PROBLEM	POSSIBLE CAUSE	ACTION to TAKE
UPS will not turn on.	1. UPS Enable switch is in the off position or front panel switch not pressed. 2. UPS's input circuit breaker is tripped (button is extended). 3. Very low utility voltage or dead outlet.	1. Turn on the rear panel UPS Enable switch. Press front panel switch to power UPS and loads. 2. Reduce the UPS's load by unplugging equipment and reset the circuit breaker (press button on the rear panel). 3. Check outlet with a table lamp. If very dim, have utility voltage checked by an electrican.
UPS operates on-battery even thought normal line voltage is thought to exist.	1. UPS's input circuit breaker is tripped (button is extended). 2. Very high, low or badly distorted line voltage.	1. Reduce the UPS's load by unplugging equipment and reset the circuit breaker (press button on rear panel). 2. Test the input voltage with UPS's Line voltage or bar graph. Inexpensive fuel powered generators can cause distorted line voltages- set Option switch 1 to the (I) position.
UPS 'beeps' occasionally.	This is normal.	The UPS is protecting your equipment from momentary sags or swells.
UPS beeps more than once or twice an hour.	Chronically high or distorted line voltage.	Set Option switches 1 and 2 to match input voltage range. Alternatively, set Option switch 3 to the on (I) position.
UPS does not provide expected back up time.	1. UPS's battery is weak due to recent utility outage or wear. 2. UPS is overloaded	1. The UPS's battery require recharging follow. an extended outage. The batteries will wear faster when put into service often and when operating at elevated temperatures. 2. Check load using UPS's Output power bar graph. Unplug non critical equipment such as printers.
Indicators on the front panel flash in a 'marquee' fashion.	UPS has been shut down by computer software.	UPS will restart when AC power returns.
All indicators are illuminated and UPS emits constant tone.	Internal UPS fault.	Do not attempt to use UPS. Turn off UPS and have it serviced immediately.
Site wiring fault light is illuminated - UPS operates normally.	Building wiring error such as missing ground or hot-neutral reversal.	A qualified electrican should be summoned to correct the building wiring.
Low battery light is illuminated and on-line light is extinguished.	UPS is shut down and battery is discharged due to extended power failure.	UPS will return to normal operation when power is restored and battery has charged sufficiently.
Replace battery light is illuminated.	Weak battery.	Allow the batteries to recharge for at least 8 hours. If the problem persist after recharging, the batteries should be replaced.

Computer Interface Port

A series of interface kits is available for operating systems that provide UPS monitoring. Each interface kit includes the special interface required to convert status signals from the UPS into signals which individual operating systems recognize.
Systems for which interface kits are offered include Novell, LAN Manager, LAN Server, LANtastic, Banyan VINES and IBM AS/400.
The PowerChute software provides complete data protection. PowerChute is available for many platforms including Novell, OS/2, AppleShare, XENIX, most UNIX-based oper. systems, and DEC VAX/VMS.

Output at PIN's 3, 5 and 6 are actually open collector outputs which must be pulled up to a common referenced supply no greater than +40V dc. The transistors are capable of a maximum non inductive load of 25mA dc. Use only Pin 4 as the common.
The output at Pin 2 will generate a LO to HI RS-232 level upon transfer of the output load to power derived from the UPS's batterie. The pin is normally at a LO RS-232 level.
The UPS will shut down when a HI RS-232 level, sustained for 4.5sec, is applied to PIN 1. The UPS responds to this signal, following a delay, only during mains failures (load is operating from the UPS's internal power source).
An unregulated +24V dc appears at Pin 8 of the interface port whenever the UPS is powered. The supply is limited to 40mA dc maximum.

Back to

More INFORMATION / HELP is available at the IBM-HelpCenter

Please see the LEGAL - Trademark notice.
Feel free - send a for any BUG on this page found - Thank you.