Please provide the following system information:



Motherboard model (cache size, if it is available), PCB revision and serial number 

For example: SUPER P5STE/256K, Rev. 2, SM386868 01/98





BIOS date code, and revision (shown on the first display)

For example: 0521961200 STE Rev.1.7. If you can't bring up the display,please read the white label on the BIOS chip.





CPU brand, CPU core voltage and CPU speed 

For example: Dual Intel Pentium II 350 MHz, CPU core voltage=2.0 V, I set bus speed =100MHz and core/bus ratio=3.5





Memory brand, type, size, speed, chip count and memory bank number

For example: NEC SDRAM, non-SPD, 32MB, 16 chips of 516821G5-A67PC- 7JF on Bank 0 and Bank 1. Total memory is 64 MB.





Add-on cards brand, bus type, function, model, control chip information, etc.

For example: AGP 3DLab's Permedia2 with 4 MB, PCI Slot#1: 3COM Ethernet card 3C905-TX, ISA Slot#1:Creative Labs Sound Blaster AWE64, CT4520





ATA IDE devices: 

For example: Primary Master: IBM DTTA-371010, 9.4GB UDMA IDE drive, Primary Slave:Quantum 4.3 UDMA IDE drive

Secondary Master:None, Secondary Slave:Toshiba IDE CDROM 16X - XM 6002B





On-board SCSI Devices







Other device related to the issue:

For example: 





Operating system 

For example: Windows NT 4.0 with Service Pack 3 or Windows 95 OSR2







Problem description in detail













Copy and paste the above section to your e-mail text editor and fill in the information.

Submit to : support@supermicro.com